Last updated: March 2026

We want you to be satisfied with the services you receive from Fairoaks Holdings. This policy explains what happens if you need to cancel an engagement or request a refund. We aim to be straightforward and fair in all circumstances.

Cancellation before work begins

If you change your mind before we have started any work on your behalf, you are entitled to a full refund of any payment made, including any deposit. Simply let us know in writing — by email to info@fairoakslimited.co.uk — and we will process the refund promptly.

Cancellation once work is underway

You can cancel at any time by giving us written notice. When we receive your cancellation, we will stop work and calculate the fees due for services already delivered:

• One-off projects (e.g. company formation): We will invoice for the proportion of work completed. If the deposit you paid exceeds the value of work done, the difference will be refunded.
• Monthly or quarterly services (e.g. governance packages): We require 30 days’ notice. Any fees paid in advance for the period after your cancellation takes effect will be refunded on a pro-rata basis.
• Hourly advisory: You will be invoiced only for the hours already worked. There is no further obligation.

Refunds where you are dissatisfied

If you believe our work has not met the standard you were promised, please contact us at info@fairoakslimited.co.uk with details of your concern. We will review the matter and, where appropriate, offer to re-do the work at no additional charge or provide a partial or full refund. We take complaints seriously and will respond within 5 business days.

How refunds are processed

Once a refund is approved, we will process it within 10 business days. Refunds are returned to the original payment method:

• Card payments (Visa, Mastercard): Refunded via Stripe to the card originally used. This typically takes 5-10 business days to appear on your statement, depending on your card issuer.
• Bank transfers: Refunded to the account from which payment was sent, usually within 3-5 business days.

All refund amounts are in British Pounds Sterling (GBP). If the original payment included VAT, the VAT portion will also be refunded.

Exceptions

Third-party costs that we have already paid on your behalf (for example, Companies House filing fees or regulatory charges) are non-refundable, as we cannot recover these from the third party. We will always make you aware of such costs before they are incurred.

Your statutory rights

This policy does not affect your statutory rights under UK consumer law. If you have any questions about your rights or about this policy, please contact us and we will be happy to help.

Contact

To request a cancellation or refund, or to discuss any concerns:
Email: info@fairoakslimited.co.uk
Post: Fairoaks Holdings Limited, 2nd Floor Grove House, 55 Lowlands Road, Harrow, HA1 3AW

FAIROAKS HOLDINGS LIMITED | Company No. 14657489