Last updated: March 2026

This privacy notice sets out how FAIROAKS HOLDINGS LIMITED (“Fairoaks Holdings”, “we”, “us”) collects, processes, and protects personal data when you interact with our website, enquire about our services, or become a client. We take your privacy seriously and are committed to handling your data responsibly and in compliance with applicable UK data protection legislation.

Who we are

Fairoaks Holdings Limited is a company registered in England and Wales (No. 14657489) with its registered office at 2nd Floor Grove House, 55 Lowlands Road, Harrow, HA1 3AW. For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, we are the data controller responsible for your personal data.

If you have any questions about how we handle your data, you can reach us at info@fairoakslimited.co.uk

What data we collect and why

The data we collect depends on how you interact with us:

When you visit our website — Our web server automatically records your IP address, browser type, referring page, pages viewed, and the date and time of your visit. We use this information to understand how our website is used and to maintain its security. The legal basis for this processing is our legitimate interest in operating a secure, functional website.

When you contact us — If you fill in a contact form, send us an email, or telephone us, we collect the information you provide, which typically includes your name, email address, phone number, company name, and the details of your enquiry. We use this to respond to you and to assess whether we can help. The legal basis is your consent (by choosing to contact us) and our legitimate interest in responding to business enquiries.

When you become a client — We collect the information necessary to provide our services, which may include your full name, company details, correspondence address, identification documents (for anti-money laundering purposes where required), and financial information relevant to the services we are providing. The legal basis is the performance of our contract with you and compliance with legal obligations.

When you make a payment — Card payments are processed by our payment processor, Stripe, Inc. When you pay by card, your payment details are submitted directly to Stripe via an encrypted connection. We do not see or store your full card number. We receive only a confirmation of payment, the last four digits of your card, and the card type. Stripe processes your data in accordance with its own privacy policy, which you can review at stripe.com/privacy.

Cookies

Our website uses a small number of cookies. Essential cookies are required for the website to function and cannot be turned off. We do not currently use advertising or third-party tracking cookies. When you first visit our site, you will be asked to indicate your cookie preferences via a banner.

Who we share your data with

We do not sell, rent, or trade your personal data. We may share data with:

• Our payment processor (Stripe) to process card transactions securely
• Our web hosting provider, for the technical operation of our website
• Professional advisors (e.g. lawyers, accountants) if needed in connection with our services to you
• Regulatory authorities, law enforcement, or the courts, where we are legally required to do so

Where any of these parties are located outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.

How long we keep your data

We retain your personal data only as long as necessary for the purposes described above. Enquiry data is kept for up to 12 months if you do not become a client. Client records, including records of transactions and correspondence, are kept for 7 years after the end of our engagement to comply with legal, regulatory, and accounting obligations. Website server logs are retained for up to 90 days.

Your rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where there is no ongoing legal reason for us to retain it
• Object to the processing of your data based on our legitimate interests
• Request the restriction of processing in certain circumstances
• Receive your data in a portable format
• Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, please email us at info@fairoakslimited.co.uk We will respond within one month.

Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit (SSL/TLS), secure access controls, and regular reviews of our data handling procedures. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.

FAIROAKS HOLDINGS LIMITED
2nd Floor Grove House, 55 Lowlands Road, Harrow, HA1 3AW
Email: info@fairoakslimited.co.uk | Company No. 14657489